1. We offer for sale to you various products and/or services on behalf of our principals such as airlines, other transport operators, hotel and other accommodation providers, tour operators and other principal suppliers. These are referred to throughout as ‘the Principals’.
Our services consist of arranging and co-coordinating the services offered by the Principals. Binge on Travel Ltd brings about a direct contractual relationship between you, the customer, and each Principal. Subject to these booking conditions Binge on Travel Ltd will perform our services with reasonable care and skill.
Binge on Travel Ltd does not guarantee the performance of the services offered by the Principals and we will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failings of any Principal. In such case your remedy will lie against the Principal.
You should be aware that the brochures (including e-brochures) which we supply to you are the brochures of the Principals and that the statements and representations contained in such brochures are not ours but are made by the Principals. We accept no liability for any inaccuracies or misrepresentations contained in such brochures.
N.B. Please note that some credit card providers will provide the card holder with travel insurance. Where you are paying for all or any part of the services arranged through us by credit card and you intend to use travel insurance provided by the credit card provider you acknowledge that Binge on Travel Ltd has offered you travel insurance and that you waive any claim against Binge on Travel Ltd in respect of any loss or damage you may suffer as a result of you failing to take out any or adequate travel insurance.
Please read the specific conditions detailed in the Principal’s brochures and flyers in relation to your travel arrangements.
Changes to Reservations
Please read the specific conditions detailed by the Principal’s in relation to your travel arrangements.
Many airlines now impose surcharges on the price of air travel. These surcharges may change between the time you make a reservation and the date of full payment.
Direct Deposits can be made to the Binge on Travel Ltd ’ bank account: ANZ BSB: 01 0797 Account: 0950168 00.
Under no circumstances should payments be made to any other bank account.
Binge on Travel Ltd will not be liable for any loss caused by a failure of a tour manager or tour wholesaler to make payments to Binge on Travel Ltd for reservations for airfares and services made on behalf of a tour group or any individual traveler.
Binge on Travel Ltd Amendment and Cancellation Fees
We like to be up front and open about all fees and charges so there are no unexpected expenses for you . Amendment fees will not be charged in addition to supplier amendment fees If you wish to amend or cancel all or part of your travel arrangements after you have paid a deposit, a Binge on Travel Ltd amendment fee will be charged as detailed below .
Binge on Travel Ltd amendment fees (in addition to any amendment fees levied by our suppliers):
Airline Tickets (per amendment):
Prior to tickets being issued: from $75
After tickets have been issued: from $150
Land Arrangements (per amendment):
Prior to documents being issued: from $25
After documents have been issued: from $50
Binge on Travel Ltd Cancellation Fee (in addition to any cancellation fees levied by our suppliers):
A minimum of 10% of the total cost of your booking in addition to your non-refundable deposit.
Passport and Visa Requirements
The authorities in some countries (including The USA) require holders of New Zealand passports to take out a visa for entry into their country where the traveller has been sentenced or imprisoned or been convicted of certain types of criminal offence. A visa may be required where a contagious disease or a serious health problem exists. It is the responsibility of each member of the travelling party to ensure that they have a valid passport and the necessary visa/s for the destinations to be visited.
Re-entry Visas for New Zealand
Checking Travel Arrangements
11.1 We strongly recommend that you contact your airline prior to any travel to ensure that the scheduled departure time has not changed.
11.2 We strongly recommend that you familiarise yourself with current travel advisories/information from www.safetravel.govt.nz before you travel.
11.3 Payment of any excess baggage charges is the Travellers sole responsibility.
11.4 Carry-on baggage is subject to security rules on the carriage of various items. It is your responsibility to check with the relevant authorities.
In such situations any refunds requested will be less irrecoverable third party costs and fixed overhead charges.
13. Binge on Travel Ltd endeavours to deliver exceptional quality professional travel services. We are committed to being responsive to the needs and concerns of customers and to resolving your complaint as quickly as possible. Customer feedback is welcomed as it helps us improve our service delivery to you. Full details of our Complaints Handling Policy can be found here.